Hybrid onsite once a week in North Dublin
We are looking for an experienced and talented Business Analyst.
You will work closely with the Communications Product Manager as part of a new Data Driven Operations team.
You will play a pivotal role in the Customer area, focusing on planning out all scenarios for external communications, including email, push notifications, and more.
You will ensure that outbound customer communications align with high-level business requirements.
This role will also initially involve supporting the migration to Salesforce Marketing Cloud.
The successful candidate must be able to attend the office in Dublin at least once a week.
Required Skills:
Proven experience as a Business Analyst in a data-centric environment
Excellent analytical skills to dissect complex business needs and drive actionable insights
Strong communication and stakeholder management skills for effective collaboration
Detail-oriented mindset with a focus on delivering high-quality work within deadlines
Ability to work independently and as part of a team, with a proactive and adaptable approach
Proficiency in documentation and presenting facts clearly and objectively
Experience in implementing process-driven approaches or challenging existing processes for improvement
Enthusiastic team player with a flexible and adaptable attitude
Strong organisational and analytical skills with a keen eye for detail
Exceptional interpersonal skills to manage effective working relationships internally and externally
Ability to thrive under pressure and deliver high-quality output within tight deadlines
Conduct thorough analysis and reporting activities pertaining to communications, ensuring in-depth insights are provided
Collaborate closely with subject matter experts across the business, both internally and externally, to comprehend current communication needs, identify opportunities, and mitigate risks and challenges
Develop detailed requirements that align with the Data Driven Organisation efforts
Formulate a structured matrix to guide communication development, considering customer context and employing a modular approach
Assist the wider Analysis Team in the Customer division by contributing to collective goals and initiatives, offering insights and support where necessary
This is an exciting and senior BA role on one of the largest transformation projects currently underway.
This is a long-term project that will not only leave a lasting legacy but challenge your capabilities as a BA.
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