Job Title: Workshop ControllerReports to: Service ManagerMain Purpose:We are currently recruiting for a Workshop Controller to join the Connolly Motor Group, within the Service team, Volkswagen and Audi Sligo.The role:The successful candidate will ensure the smooth and timely flow of work through the workshop, leading to customer satisfaction.
To ensure the work is completed on time and efficiently thereby contributing to the achievement of departmental service targets.
To ensure work is completed using the 'right first time' approach by ensuring the work is allocated to suitable technicians in terms of qualification or experience.
To ensure the team delivers the highest standard of service and that each opportunity is taken to continuously improve the working methods and standards.Role Responsibilities:ManagementMonitor progress of jobs in the workshop and advise service advisors and reception of any delays or issuesEnsures jobs are allocated across the department and it is adequately staffed to achieve departmental objectives Prioritises workshop jobs with the Service manager and General Manager to meet customers' requirementsSigns off job cards for appropriate warranty workEnsure the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up to date and accessibleEnsures that adequate support is given to the technical team so that the hours and materials used optimise cost effectiveness, using dialogues to identify parts required and upsale opportunityLiaises with the Parts team to ensure appropriate and timely pre-picking for planned jobsAuthorise and document all consumable and internal parts requisitionsMaintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentationAssist the Aftersales g and General Manager to ensure optimum staff performance and efficiency is achieved at all times through the recruitment, assessment and training of all team membersProvides regular feedback to the Service Manager and General Manager on departmental activity and performanceAssist HR with employment relations and recruitment & selectionReadiness to attend and undergo training as and when required by the Company and the ManufacturerWeekly technician toolbox meetingCustomer facing when needed - complete road tests and deal with queries to resolutionEnsuring service processes meet ISO requirement and are implemented in a consistent mannerWorking with Service Manager to ensure a safe and healthy working environment ensuring staff comply with Health and Safety requirements The person:Skills and Competencies:Previous experience in a similar role in the automotive industry or qualified technician interested in career progression People Management experience is beneficial Time Management skillsStrong IT skillsAbility to communicate clearly with customers and colleagues, face to face, by phone or emailExcellent problem solving and decision making Decisive - can work on own initiative and take accountabilityCustomer service experienceContinuous improvement mindsetFull driving license is essentialBuild strong interdepartmental relationships and pay close attention to other departments requirements