Overview
Our mission is to set the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premium experience at every stage of their journey to build lasting relationships, commitment and trust for the road ahead. We are Frank Keane Volkswagen, located in Liffey Valley, Dublin 22. We are Ireland's largest Volkswagen retailer with a busy workshop and valet bays that have been equipped to the very latest Volkswagen standards. We are seeking a Junior Customer Care Assistant to join our team. We offer an excellent package along with professional training and great working conditions. We don’t want somebody to be our employee; we want you to be part of our award-winning team and build your career with Frank Keane Volkswagen.
The Junior Customer Care Assistant supports the daily operations of the automotive service department by assisting Service Advisors in delivering a seamless and professional customer experience. This role involves direct interaction with customers, managing service appointments, and ensuring effective communication between customers and workshop staff.
Responsibilities
* Pick up and drop off customer vehicles as scheduled, ensuring timely and safe transportation.
* Assist Service Advisors in the daily operations of the service department to maintain a smooth and efficient workflow.
* Support the vehicle check-in and check-out process, including basic visual inspections and documentation.
* Coordinate with workshop staff to monitor service progress and relay updates to customers.
* Help manage service bookings and appointment confirmations via phone, email, or in person.
* Maintain accurate records of vehicle movements, service status, and customer interactions.
* Ensure the service reception and customer lounge areas are clean, organized, and welcoming.
* Assist with administrative tasks, such as preparing job cards, scanning documents, and updating service records.
* Provide courteous and professional customer service, addressing basic inquiries and escalating issues to Service Advisors when needed.
Qualifications / Requirements
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Administrative and Support Services
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