Customer Service Excellence Manager
* A leading tile specialist is seeking an accomplished Customer Service Excellence Manager to deliver exceptional customer experiences and drive business growth.
The ideal candidate will possess excellent leadership skills, retail experience, and a proven track record of exceeding sales and profit targets. You will be commercially switched on, able to drive business growth, and have a passion for delivering magical customer experiences.
Key Responsibilities:
* Coaching and developing team members to become product experts
* Providing training and guidance to enhance sales opportunities and build strong relationships with customers
* Encouraging creativity and innovation in interior design to inspire our customers' style choices
As a Customer Service Excellence Manager, you will work closely with the Store Manager to inspire, manage, and develop a small store team, driving sales and profitability while maintaining the highest standards of customer service.
What We Offer:
* Uncapped personal commission and company bonus schemes
* A generous staff discount and Share Save scheme
* Pension and life assurance
* A holiday allowance that increases with length of service
* Opportunities for career development and individual growth
In return for your hard work and dedication, we offer a competitive package that rewards great results and acknowledges your contribution to our success.