We are currently hiring for the Dutch speaking market for Community Operations Analyst
Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site Becoming and remain knowledgeable about client's products and community standards Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience Recognising trends and patterns and escalating issues outside the company policy to the global team Identifying inefficiencies in workflows and suggest solutions Skills