Job Title: IT Application Support Engineer (German Speaking)
Location: Letterkenny, Co. Donegal, Ireland (Hybrid – 3 days onsite per week)
Job Type: Permanent
Responsibilities
First-line support: Act as the initial point of contact for application-related issues, incidents, and service requests from end‑users.
Incident logging & management: Accurately record, categorize, and prioritise tickets in the ITSM tool, ensuring compliance with SLAs.
Basic troubleshooting: Diagnose and resolve common application issues (configuration, performance, usability, workflow, logs). Manage storage (disk space, file system, access, mounting/mapping) and database (index, capacity, backup/replication, query connectivity, dead‑locks).
Escalation management: Identify complex issues and escalates to L2/L3 teams with detailed documentation.
Case documentation: Document all incidents and service requests in line with ITIL best practices, including categorisation, impact, urgency, troubleshooting, customer updates and resolution.
Monitoring & alerts: Monitor application dashboards and respond to alerts to prevent downtime or service degradation.
Knowledge base maintenance: Contribute to support documentation and FAQs for recurrent issues.
Compliance & security: Ensure adherence to healthcare data security standards and regulatory requirements.
Collaboration: Work closely with cross‑functional teams (infrastructure, integrations, field/installation, and application specialists) to maintain service continuity.
Continuous improvement: Identify recurring issues and recommend process improvements or automation opportunities.
Qualifications
Minimum 2 years experience in application support, preferably in a healthcare environment.
Technical skills:
• Application support fundamentals – understanding of application functionality, workflow, dependencies and backend.
• Basic infrastructure knowledge – servers, system interfaces, service status, logs, performance monitoring.
• Database basics – checking DB connectivity, running simple queries.
• Storage awareness – disk space monitoring and log file management.
• Operating system knowledge – Windows or Linux environments.
• ITSM tools – experience with ticketing systems.
• Remote support tools – remote desktop and diagnostic tools.
Soft skills – clear communication, problem-solving, customer-service orientation.
Languages:
• English (B2 or higher).
• German (B2 or higher – German speaking).
Desirable/Preferred
Degree or certification in IT or related discipline.
ITIL certification.
Knowledge of HL7 or DICOM standards.
Background in Cardiology or Radiology environments.
Fluency in both German and English.
Benefits
Competitive salary package with pension, health care, life assurance and laptop.
Access to training resources and discounts within the Tata network.
Health & wellness initiatives and sports events.
Support for on-call/shift patterns.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 and the Equal Status Acts 2000‑2012. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
Equal Opportunities Employer
We are an equal opportunity employer and consider all applicants without regard to the protected characteristics listed above.
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