Manager, Client Solutions – Korean Speaker
GLG is looking for an experienced professional to join our Asia Global Servicing Client Solutions team based in Dublin, Ireland as a Manager. Managers work directly to support and manage project inquiries coming from our client firms based in Asia‑Pacific (with a particular focus on South Korea clients). The Manager is responsible for managing and leading a team which coordinates and executes short and mid‑term client projects and activities, ensure the team meets or exceeds its commercial, development, compliance and people targets. The Manager also works with the Leadership team to develop and implement business performance improvement initiatives.
Responsibilities include:
Managing and leading a team of junior to mid‑level professionals. Ensure best in class client service practices are upheld through close coaching and support direct reports in their professional development plans, actively manage team performance and people development. Role model GLG leadership and culture in and outside the team.
Developing and implementing strategy for our efforts in close collaboration with our Asia Pacific Leadership team, Asia Pacific (in particular South Korea) Client Solutions partners and other GLG stakeholders. Track team performance and create plans to accelerate growth near‑ and long‑term.
Facilitating educational interactions between GLG experts (Council Members) and our clients, enable our clients to make more informed and confident investment decisions. This includes fulfilling time sensitive research requests by analyzing client requests, building and qualifying primary populations of topic experts, and working with internal partners to develop customized interactions for clients.
Project support and management of custom solutions for clients, including project scoping, set up, client and expert engagement, vetting and highlighting experts, project follow up and compliance.
Team‑wide collaboration with Asia‑Pacific based Client Solutions and Business Development teams, and other functional professionals globally to develop customized products and solutions for GLG clients.
Compliance by navigating complex compliance requirements and operational procedures that differ across a wide pool of clients to protect the integrity of client engagements. Coach junior team members to adhere to GLG’s robust standards of compliance.
Qualifications:
Native or near native fluency in both English and Korean.
At least 4 years of work experience in client‑facing/servicing roles such as consulting, financial services, market research, or professional services.
Direct team management experience with quarterly/yearly appraisals.
Strong can‑do attitude and track record of business growth and turnaround.
Proven ability to manage and motivate a team of client service professionals.
Passion for problem solving in a client‑servicing environment.
Success working in a fast‑paced, team environment.
Client focused and innovative problem‑solver.
Outstanding written and oral communication skills in English.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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