Work as part of a team to process all tasks efficientlyCommunicate and translate customer requests to service providersEnsure vehicle downtime is kept to an absolute minimumAccurately communicate updates to drivers as requiredResolve quality issues as directed by Line ManagerEnsure all communications adhere to company policy and agreed guidelinesUndertake any reasonable role-related duties as required by Line ManagerAchieve team goals and individual targets as outlined by Line ManagerKnowledge, Skills & ExperienceExperience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, After Sales Manager, or similarExcellent numeracy and literacy skillsExperience in a corporate office environment and dealing with customers advantageousComputer literate with proficiency in Microsoft Office (Word, Excel)Pragmatic decision-maker with good technical knowledgeStrong customer satisfaction drive, comfortable negotiating and liaising with garages and internally to resolve issuesEffective telephone communication skills with both suppliers and customersHigh achievement and drive with a proven ability to deliver resultsProfessional, knowledgeable, and enthusiasticTeam player, actively participating in shared objectives with commitment to achieving team goalsEmail Please click here to email your CV and register your interest in this position
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