Network Operations Engineer I
Dublin, County Dublin, Ireland – 1 week ago
Role Overview
The Network Operations Engineer I is a network and server support engineer for CDN cluster environments. The role requires high accuracy, attention to detail, and the ability to work independently.
Scope
* Applies company policies and procedures to resolve routine issues.
* Works on problems of limited scope.
* Receives detailed instructions.
Responsibilities
* Provide support for global production content delivery network deployments.
* Understand production and corporate network and internet peering strategies.
* Understand server hardware technologies relative to content delivery performance and capacity.
* Day-to-day activities involve working on multiple vendor servers and various software and hardware issues.
* Assist with traffic and any other queries raised by ISP/partners.
* Support team in handling switches for any incidents such as input errors, CRC, RMA etc.
* Work with ISP/vendors on fixing any issues related to network.
* Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
* Other duties as required. This list is not a comprehensive inventory of all responsibilities assigned to this position.
Qualifications
* Bachelor’s degree (B.S/B.A) from a four-college or university and 0 to 2 years of related experience and/or training; or equivalent combination of education and experience.
* Builds stable working relationships internally.
* Follows standard practice and procedures when analyzing situations or data.
* Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.
* Understanding of preparing root cause analysis for any network and server outages. Programming and scripting capabilities.
* Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world.
Preferred Qualifications
* Experience working in a multi-vendor network environment.
* Network certifications, including server level certifications.
Physical Demand & Work Environment
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
* Must have the ability to move from place to place within an office environment.
* Must be able to use a computer.
* Must have the ability to communicate effectively.
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.
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