Join our team and become part of a growing homecare organisation that genuinely values, supports, and invests in its people.
As a Client Care Manager, you will take ownership of a defined geographic territory, based in County Cavan with responsibility for overseeing clients and care staff across County Monaghan.
Working closely with fellow Client Care Managers and the Senior Management Team, you will play a key role in ensuring the safe, effective, and high-quality delivery of care services to all service users.
You will act as the primary point of contact for colleagues in relation to service users within your area.
In partnership with your Coordinator and Quality Monitoring Officer, you will ensure all care packages are regularly reviewed, updated appropriately, and communicated effectively to the wider team.
Why Choose Connected Health?
Competitive salary: €38,000 per annum Annual Leave: 20 days paid holidays Recognition Rewards: Employee of the Month, Quarter, and Year awards Refer a Friend: Earn €200 for successful referrals Career Growth: Ongoing training and professional development opportunities Free Perks: Free comprehensive training and support, Garda vetting, Cycle to Work Scheme, Wellbeing package, ongoing career progression opportunities and local discounts Transportation: Arrangements to be discussed at interview stage Key roles and responsibilities Build and maintain strong working relationships with the Coordinator to support development and growth within the assigned area Work towards agreed business growth targets and KPIs Take responsibility for on-call telephone cover for your area (Monday-Sunday), ensuring effective and timely management Provide direct line management to the area-specific Care Team, including: weekly workload management, annual leave and sickness management, staff supervisions, spot checks, appraisals, disciplinaries, and team meetings Adhere to internal company policies and procedures while liaising closely with Finance and HR teams Ensure clear, consistent communication at both team and individual levels Manage the 12-week induction process for new starters, including supervision and appraisals Manage and attend client reviews as required Liaise directly with Care Managers, Health Trusts, commissioners, and other stakeholders Oversee the onboarding of new clients and ensure smooth service commencement Provide emergency Care Assistant cover when required Identify, report, and escalate safeguarding or client-related concerns to the Line Manager in line with policy Work closely with the Quality and Compliance Team regarding HIQA requirements and incident management Ensure high standards of service delivery in collaboration with the Quality Monitoring Officer Maintain accurate and up-to-date client care folders, ensuring monthly audits and collection of daily records Support staff development and address issues promptly, confidentially, and effectively Assist Senior Management in strengthening communication channels across the organisation Prepare and submit monthly performance reports to the Line Manager Organise and chair area-specific team meetings Complete and action daily call handler logs relevant to your area Maintain personal accountability through a daily check-in system Attend staff, team, management, and board meetings as required Stay informed of changes and developments within the domiciliary care sector Drive continuous improvement in service delivery Ensure staff compliance with mandatory training requirements and coordinate course bookings Participate in company events, publicity, and promotional activities as required Demonstrate strong leadership, empathy, and flexibility in a changing work environment Manage and grow commissioned hours within your area Report staff leavers promptly to Quality and Coordination teams Support staff retention initiatives across the business Conduct monitoring visits, spot checks, and assessments for staff and clients Liaise with commissioners and stakeholders regarding changing needs, concerns, and incidents Communicate effectively with coordination teams and commissioners regarding hospital admissions and discharges Manage sickness absence and all other leave in line with absence management procedures, ensuring timely return-to-work meetings Gather and review feedback from clients, families, staff, commissioners, and stakeholders to support service improvement Be fully trained in safeguarding and promote an open, transparent culture while managing incidents in line with safeguarding policies The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.
Who we are looking for Experience: Team management, rotas and on-call phone Minimum of 2 years experience in Homecare Full QQI Level 5 in Healthcare and QQI Level 6 Supervisory Management Skills: Ability to plan and organise own workload You must be prepared to undertake Garda Vetting Flexibility to work outside normal working hours if necessary Excellent written and verbal communication skills Drivers Licence: Full valid driving licence Desirable criteria: Previous management experience in a homecare setting About Us At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland.
We recognise that the individuals we employ are pivotal to driving this transformation within the sector.
That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients.
It is also committed to ensuring that the talents and resources of all its employees are utilised to the full.
Connected Health welcome applications for all job roles from members of all communities.
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