Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area.With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates.We are seeking to appoint positive and motivated individuals to join our Service team.We wish to appoint an Aftersales Manager / Service Manager at our site in Bray.This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Your development is only constrained by your ambition.As a Bright Aftersales Manager, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. The role as Aftersales Manager will be to develop and manage the performance of your Parts & Service team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department.Role ResponsibilitiesManage a busy multi-franchise workshop and parts department, setting the highest level of customer care standardsProvide guidance, training, and appraisals to each of the team member to encourage a forward-thinking attitude and a positive culture that helps them achieve their full potentialMaximise customer satisfaction by treating them as an individual and delivering an exceptional service experienceMonitor department performance against budget, identifying any shortfall and implement plans to improve performanceAnalyse local market statistics to identify opportunities within the territoryEstablish staff levels required to deliver both customer satisfaction and budget objectivesOrganise departmental forecasts and reports in a clear and timely mannerWhat We Are Looking ForPrevious experience as a main franchise Aftersales Manager is essentialA customer-focused individual with an uncompromising attitude to delivering customer service and maintaining a customer-centric culture within the Service teamOutstanding interpersonal, organisational and communication skillsInnovative individuals willing to explore new methods of driving performanceStrong leadership skills with the ability to train, coach and motivate the Service team to develop their full potentialA full valid Driving LicenceHands on approachFlexibilityWhat We Offer In ReturnCompetitive SalaryPerformance BonusPensionEmployee Assistance ProgrammeIn-house, manufacturer & professional qualificationsRefer a friend schemeA clean and safe working environmentSkillsManagement service management Customer Service parts