Role: Deskside Engineer
Location; Dublin
Responsibilities:
End User Support Experience :
* Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
* Hardware Troubleshooting and Repair o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
* o Ability to lift / move computer equipment weighing up to 50Lbs.
* Conference room A/V equipment assistance & troubleshooting
* Basic VOIP phone configuration & troubleshooting
* Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability Operating System & Software
* o Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux) o Experience with Anti-spyware and Anti-virus software.
* o Basic installation and troubleshooting of standard software's / application like Adobe, browsers o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
* Basic understanding, mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
* Basic understanding on Data backups,
* Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
* Basic configuration & troubleshooting of Apple machines /mobile devices
Wipro
is an exciting organization to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.
Benefits:
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include
* Contributory pension of up to 5%
* Extra holiday purchase
* 4x life insurance policy
* Private medical insurance (50)
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.