Job Title: Social Care Worker
At Crosscare, we deliver services with a servant leadership ethos. Our Homeless, Youth, Information and Advocacy Teams support those most in need with love, respect and excellence.
We exist to support individuals and families when they face difficult challenges in life and when they find it hard to get the help they need.
About the Role
This is a critical service position in our 24-hour short term residential services for adult men, women, and families experiencing homelessness. Our services assist them in securing a long-term home while ensuring all supports and personal attributes required to sustain their home are put in place.
We are committed to delivering the highest standard of care possible and working closely with other colleagues in care planning and case management in line with the DRHE Pathways Model.
This role is completely client-focused, consistently seeking the best outcome for those we work for.
Key Responsibilities:
1. Liaise with and advocate to a broad range of external service providers and internal services.
2. Carry out duties connected with the operation of a residential service, resolving conflict, responding to health issues, premise management, taking referrals, welcoming, and engaging with residents.
3. Engage with and build professional trusting relationships with individual service users and families, treating them with dignity and respect, and working within the values of Crosscare.
4. Implement the case management system and engage in one-to-one work with a specific allocated caseload from referral stage to disengagement.
5. Work effectively as part of a team and be open to reasonable requests from Project Leader/Deputy to ensure effective working relationships and responses to residents.
6. Work within the policies of Crosscare and the standard operating procedures of the project.
7. Assist and contribute to the quality agenda to ensure that a consistent delivery of service and quality standards are adhered to in the project.
8. Perform all administrative duties relating to the role to ensure that the project runs smoothly.
9. Observe all Health and Safety policies of the project and be involved in continual quality improvement to ensure that the security of the building is maintained at all times.
Requirements
We are looking for someone with:
* A minimum BA Degree in Applied Social Care, Addiction, Mental Health, Nursing, Psychology, or equivalent full Level 7 awarded by the National Qualifications Framework (NQF) QQI.
* OR
* Applicants with a minimum of 5 years employment in a directly transferable post will be considered for the post if they have completed the DCU Homeless Intervention & Prevention or Care & Case Management Certificate course and/or an NFQ Level 6 in Addiction Studies and have demonstrable additional training.
Experience Required:
* A minimum of 1-year relevant employment working with a similar client group.
* Internal Candidates - A minimum of 6 months relevant employment working with a similar client group.
* Work experience and employment in homeless services, addiction services, residential services, community, and/or the youth work sector.
Additional Training:
* Addiction
* Mental Health
* TCI
* First Aid, CPR, AED PASS
* Counselling
* ASIST
* HNA & Case Management
Benefits:
* Generous annual leave
* Additional leave for long service
* Training and Development Programmes
* Employee Assistance Programme
* Digital Doctor Service
* Bike to Work Scheme