About Us:
At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.
If you share our values and want to make a difference, we’d love to hear from you. We’re looking for client‑focused, friendly, and adaptable individuals to join our team.
We prioritise best practices in HR, including staff training, communication, and involvement in decision‑making, to create a supportive and effective work environment.
About The Job
As the Service Manager for Regional Tenancy Sustainment and Visiting Support Services, you will lead the management and development of the homeless and housing support services operating tenancy sustainment and visiting support across Louth, Meath, Cavan and Drogheda and oversee potential Day Centre in Dundalk town. The manager will be responsible to ensure that client services operate at a high standard, meeting practice standards, and meeting the needs of homeless individuals and families in the community, while effectively managing and supporting remote teams. The manager will lead a team that promotes community integration and supports clients that are at risk of becoming homeless.
The manager should have excellent communication and team building skills with a resilient and confident manner which is demonstrated by an ability to work on your own initiative and as part of the broader Management Team. We are a Community at Dundalk and Dublin Simon, so it is important to be good at building strong working relationships with all internal and external stakeholders. Excellent attention to detail is important, as is the ability to work under pressure in a fast‑paced environment; strong work ethic is something we value, as is flexibility and adaptability. The manager should be solution orientated with a positive attitude.
Reports to: Senior Manager
Location: Seatown House, Dundalk, Co. Louth
Salary: Range between 50,000 to 58,000 depending on experience
Contract: Permanent
Responsibilities
Oversee all aspects of the care and case management system, including coordination and chairing of Case Review meetings, ensuring monthly checks that all PASS and 360 Salesforce records are up to date, and providing direct supervision of staff around assessment, support planning and interagency protocols for both services
Manage a robust referral system, ensuring all clients are allocated a keyworker and all referrals are logged
Be responsible for the Health and Safety standards of the Visiting Support service, including vehicle management, risk register reviews, hybrid working practices, ensuring Child Protection Policy is adhered to, conducting H&S audits, and ensuring Lone Working Policy is applied for service staff
Oversee risk and incident management for teams and ensure the service risk register is updated quarterly
Actively engage in service development needs and lead teams through change
Ensure expenses management procedures are adhered to, oversee sign‑off on expenses, and conduct monthly audits to ensure practices are in line with policy
Carry out supervision with all staff, conduct yearly performance reviews, and manage probation reviews accordingly
Work closely with the Senior Manager, ensuring strong communication between managers and teams
Demonstrate a commitment to providing the highest quality of service, working within best practice and quality standards, including NQSF
Coordinate the allocation of cases among staff, considering caseloads, area of work and travel requirements, ensuring efficiency in allocation of work
Manage all reporting requirements, including Monthly Managers reports, service KPI sheets, invoices for payment, statistical reports and HSE reports, ensuring all are submitted accurately
Work closely with Local Authorities to manage complex cases, referrals, and respond to service development needs
Liaise with HR relating to all aspects of staff management, ensuring that TMS is up to date and all forms and procedures are completed as required
Take responsibility for the induction of new staff, volunteers, graduates and student placements, and ensure ongoing CPD (Continuous Professional Development) for all staff as well as yourself
Provide a high standard of service ensuring client satisfaction, ensure prompt resolution to complaints, and participate in client satisfaction surveys, following up on corrective actions
Lead on continuous improvement initiatives, including team development, systems implementation, and benchmarking best practice standards in conjunction with the quality office and HR
Ensure adequate capacity and resource planning, providing staff with necessary resources such as vehicles, IT support and travel tickets
Develop, protect and nurture strong internal and external relationships, particularly with Local Authority partners and HSE funders, and continuously monitor and measure these relationships
Actively participate as part of the organisation’s management team to develop innovative responses to strategic requirements, including developing service scorecards, KPI sheets and individual action plans for staff, formally reviewed quarterly
Participate in and lead any tendering processes related to your service or others requiring your support
Work with the communications team as required and monitor media requests with the Senior Manager
Ensure work is completed within agreed budgets, ensuring effective utilisation and distribution of resources, with regular monitoring and cost control without compromising service delivery
Participate in the on‑call rota as per policy
Perform all relevant administration, including monthly budget reviews, function reports and scorecard updates
Participate in FMT meetings and events
Ensure staff training is up to date and allocate time for staff to attend training
Ensure all service PPGs are regularly reviewed and up to date, including the safety statement
Foster team development and engagement through team building days, activities and planning days
Represent the service at sector meetings
Person Specification
Essential
Relevant third level qualification
Full clean driver’s licence and ability to travel
Strong IT skills (Microsoft Office, systems)
Knowledge of homelessness and client needs
Experience working with vulnerable groups (min. 2 years, including homeless services)
Experience in team management and supervision
Strong organisational, communication and problem‑solving skills
Experience in report writing, case management and service delivery
Ability to manage budgets, resources and complex situations
Leadership skills with ability to motivate and support teams
Commitment to high quality, client‑centred service and professional practice
Desirable
Health & Safety training
Experience in lone working or managing mobile teams
Experience in change management and service development
Please note:
If you are unsure of any of the requirements, please contact the Recruitment Team at (01) 6354860. Shortlisting will continue throughout the recruitment process.
Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.
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