Technical Expertise Opportunity
We are seeking a skilled professional to join our team as a Technical Consultant, supporting customers through query resolution and troubleshooting technical issues.
You will provide technical expertise on Authentication and User Provisioning.
Responsibilities:
* Leading IT calls with customer teams to set up and configure Authentication and User Provisioning systems
* Resolving customer queries in a professional and timely manner
* Troubleshooting issues, reproducing defects, and documenting bugs for the engineering team
* Communicating with customers and colleagues to resolve issues via email, chat, or video conferencing
Requirements:
* Similar experience in a customer-facing role or similar position
* Experience with SQL and writing SQL queries
* Able to identify trends in customer issues and share knowledge with the wider team
Benefits:
* Our award-winning workplace culture offers various perks, benefits, and options to support employees' physical, mental, emotional, and financial well-being