Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are looking for a suitable candidate to manage weekly accounts requirements in the Kilkenny / South Tipperary area.
Key Responsibilities
* Service an allocation of CEC customers in the area
* Visit customers on a weekly basis to carry out the Kanban count and put away as well as look after other opportunities on site.
* Provide cover for other customer support colleagues, and cross train on accounts.
* Work with external sales representatives on other opportunities being pursued.
* Build good professional relationships with the customers, whilst carrying out a first-class customer service.
* Ensure the timely and successful delivery of our customer requirement according to their needs and objectives.
* Handling customer questions, inquiries, and complaints; and assist with challenging client requests or issue escalations as needed.
* Increase business by maximising sales & up-selling to each customer.
* Conduct ongoing stock checks with pro-active approach to maintaining stock accuracy and levels.
* Meet with potential clients on customer sites to determine their needs.
* Other ad-hoc on-site sales support tasks as required.
Skills & Experience
* At least 2-3 years' experience in a similar role
* Ability to identify customer needs and provide high level of customer service.
* Experience within a mmanufacturing/warehouse environment with a good understanding of supply chain procedures
* Confidence to discuss the benefits and features of products.
* Good communication, organisational and administration skills
* Flexible and Pro-active attitude
* Ability to embrace new ideas / initiatives when they arise.
* Experience of SAP or similar ERP system
* The ability to multitask and to ensure projects are carried out to a high standard.
* Experience with and ability to identify customer needs and maximise sales opportunities.