My Dublin based client is recruiting for a Technical Engineer to join the team on a perm basis working on a hybrid model. This position offers the opportunity to work with innovative security solutions, including both hardware and software, as well as an expanding portfolio of cloud-based systems. In this role, you will: Support hardware and software installations for advanced security solutions. Manage technical support cases using helpdesk software. Provide solution concepts and guidance for complex troubleshooting and analysis. Deliver high-level technical training to clients. Contribute to professional service offerings such as customized installations and API programming support. Key Responsibilities Perform detailed troubleshooting of software and hardware issues, including log file analysis, to ensure product reliability and performance. Collaborate with team leaders and relevant technical stakeholders to resolve reported issues. Work closely with cross-functional teams to investigate and address challenges within cloud infrastructures. Create and maintain knowledge base content to support clients and internal teams. Document and report identified product issues with accuracy and consistency. Experience A bachelors degree in a technical field, with additional qualifications in IT (Cloud/Networks) preferred, or equivalent practical experience. Strong knowledge and hands-on experience with database structures. Programming skills are an advantage (C#, Python, SQL, Flutter, MongoDB). Familiarity with cloud platforms such as AWS or Azure, and CRM/ERP systems. Experience delivering high-level technical training. Strong project management skills and ability to produce technical documentation. Analytical skills combined with a pragmatic, solution-oriented mindset. Languages - Excellent communication skills in English and German, any additional language (Swedish, Italian, French or Spanish would be a plus. HOW TO APPLY: To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail. SIMILAR ROLES OPEN: As a specialized recruitment agency, we also have several other permanent and contract roles available. Visit our website for more information or explore additional opportunities. Skills: Technical Engineer German Professional Services Hardware Software Database Structures AWS