We're on looking for aBusiness Systems Support Specialist,to join our team in Blanchardstown, Dublin. In this role, you'll be the go-to person for providing both technical and functional support for our Microsoft Dynamics 365 applications throughout the organization. Your efforts will help ensure everything runs smoothly, users are happy, and our systems align seamlessly with our business processes.This is a full time, permanent position, reporting to the Business Systems Manager. We also offer flexible, hybrid working.Key ResponsibilitiesServe as the primary support contact for Dynamics 365 Finance & OperationsTroubleshoot and resolve incidents, conduct root cause analysis, and implement preventive measuresProvide day-to-day support to end-users, resolving queries and issuesOnboard new users and manage access permissionsAssist with workflows, templates, and automations within D365Collaborate with internal developers to implement system enhancementsAssist with data migration and integration efforts with other business systems (e.g., Power BI, SharePoint)Maintain system documentation, including user guides and technical manualsWork closely with cross-functional teams to align system capabilities with business needsParticipate in strategy meetings to improve system usage and adoptionStay updated on D365 updates, best practices, and emerging technologiesRequirementsEssential Skills & Experience2+ years of experience supporting Microsoft Dynamics 365 applicationsStrong analytical and problem-solving skillsExcellent communication and interpersonal abilitiesFamiliarity with modules such as Finance, SCM, CRM, or Business CentralDesirable SkillsExperience with Power Platform (Power BI, Power Automate) is a plusKnowledge of SQL, JavaScript, or C# for basic troubleshootingExperience with system integration and data migrationMicrosoft certifications (e.g., Dynamics 365 Fundamentals) are advantageousExperience with Azure integrations or cloud-based infrastructureBenefitsCompany PensionPaid Maternity LeaveFurther Education support - You'll have clear pathways for advancement, supported by continuous professional development and a range of learning opportunitiesEmployee Discount Platform - All Kepak employees are entitled to access to the WrkIt platform, which offers significant discounts and cashback with hundreds of brandsRefer a Friend Scheme - Earn up to Get up to €500 for successfully referring a friend or family member to Kepak GroupBike to Work Scheme - Purchase a bike and safety equipment through a salary sacrifice scheme which reduces your taxable income - meaning you pay less taxLong Service Awards - We recognise, acknowledge and award the dedication and valuable contribution of long serving employeesGroceryAid Employee Assistance Program - help with a wide range of topics including mental health and wellbeing support, family and relationship advice, debt management, back to work support, and counselling for all Kepak colleagues and their families.