Payment and Compliance Production Specialist
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SMBC Group is a top-tier global financial group based in Tokyo, with a 400-year history. It offers various financial services including banking, leasing, securities, credit cards, and consumer finance. The group operates over 130 offices worldwide with more than 80,000 employees across nearly 40 countries. It is part of Sumitomo Mitsui Financial Group, Inc. (SMFG), one of Japan's three largest banking groups, with shares traded on the Tokyo, Nagoya, and NYSE stock exchanges.
The Americas presence includes the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. SMBC Group provides commercial and investment banking services, connecting clients to local markets through its extensive global network. Key operating entities include SMBC, SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., among others.
This role is hybrid, requiring attendance at our Tralee office.
Role Description
SMBC seeks a Payment and Compliance Production Specialist passionate about Production Support and interested in advancing their career at a reputable bank. The role involves supporting technical issues with in-depth debugging, training users, testing new application code, and participating in software upgrades. The role reports to the Director of Production Support.
Role Objectives
* Manage support teams handling daily technical issues and incident responses.
* Analyze service issues and develop remediation plans.
* Deploy application code changes and upgrades in testing and production.
* Create and maintain reporting tools, log collection, and scripts for seamless operation and proactive issue detection.
* Collaborate with business leads to improve application utility based on user needs.
* Advise development teams on business requirements and future process roadmaps.
* Engage with users to resolve issues and provide best practices guidance.
* Hold regular support team meetings to discuss incident trends and improve policies, focusing on automation.
Qualifications and Skills
* Expertise in support and reporting tools, incident management, and issue analysis.
* Knowledge of payment standards (ISO 20022, SEPA) and compliance processes (KYC, Sanctions, AML).
* Proficiency with backend query tools, scripting languages, and debugging skills.
* Ability to advise on business applications and communicate effectively.
* Self-motivated with disciplined learning and working habits.
* Team player with leadership qualities.
* Strong accountability, prioritization, and multitasking skills.
* 10 years of experience highly preferred.
SMBC offers a hybrid work model; candidates should reside within a reasonable commute. Reasonable accommodations are available for applicants with disabilities. Contact accommodations@smbcgroup.com for assistance.
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