Customer Service Supply Chain Specialist Job Description
Job Summary:
We are seeking a highly skilled Customer Service Supply Chain Specialist to join our team. In this role, you will be responsible for coordinating and maintaining the sales order entry processing function, dealing with customer queries, and providing support to the commercial team.
Key Responsibilities:
* Coordinate and maintain the sales order entry processing function - orders, acknowledgements, invoicing, credits etc.
* Deal with queries from Customers or Sales Team in a timely manner
* Provide support to commercial Team with timely responses to enquiries
* Be familiar with Products and Processes to facilitate swift responses to customer enquiries
* Participate in regular business reviews, conference calls and face to face, based on defined customer portfolios
* Liaising with Distribution to ensure accuracy regarding schedule adherence
* Liaising with Manufacturing to ensure accuracy regarding schedule adherence
* Liaising with commercial, manufacturing finance and Financial Shared services and to ensure accuracy regarding material and customer master set ups
* Maintaining accuracy on customer forecast information to support all planning activities
* Maintain accurate and organized customer files for all orders, business reviews etc.
Requirements:
* Third level Diploma / Degree in business or technical field preferably Supply Chain management
* Previous experience in a Customer Services role within a Pharmaceutical and Supply chain environment
* Thorough knowledge of the Logistics Supply chain management model and the ability to interact and manage freight forwarders effectively
* Understanding of Forecasting and Supply and Demand Supply Chain models
* Strong communication and interpersonal skills with an ability to influence in a positive manner
* Excellent organisational and planning skills
* Excellent understanding of ERP systems specifically Oracle
* Excellent understanding of MS office
* Thorough knowledge of Supply chain management on execution of deliveries into Global markets
* Understanding of Quality Management and compliance systems within the Pharmaceutical industry
* Ability to drive manage and drive projects to completion
* Ability to generate appropriate and robust business relationships with customers
* Ability to deal with difficult customer communications
* Ability to influence customers where necessary
* Ability to work within a dynamic Team environment
Benefits:
At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.
Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported.
We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.