Meta's Small & Medium Business Group contributes to Meta's mission by connecting every small and medium business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining our team will have an outstanding opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success. The ideal candidate will have experience in account management or related areas such as sales, customer service or experience in advertising agencies. The role of the account manager will be to establish, own and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education and customer satisfaction. Success in this position requires consultative sales skills, a focus on customer service, and thrive in a dynamic and data-driven, team-focused environment delivering against tight deadlines.This position is based in Meta's EMEA Headquarters in Dublin.
Account Manager, SSA Responsibilities:
* Responsible for educating clients on products, new solutions and best practices to drive adoption and grow new/existing business partnerships
* Accurately and effectively manage sales pipeline in order to identify and prioritize business opportunities
* Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly
* Capability to present key client issues in an effort to be the customer advocate within Meta
* Effectively manage priorities and time in order to meet deadlines and administrative tasks
* Identify growth opportunities and trends across the portfolio
* Be an active contributor of the regional sales team to contribute to overall team goals and development
Minimum Qualifications:
* 3+ years of previous experience in customer sales or success management, account management, or consulting
* Bachelors or Masters degree or equivalent experience
* Demonstrated experience in prioritization of tasks and managing time, even under high-pressure situations
* Critical thinking, analytical skills with an iterative and proactive mind-set
* Articulate complex data stories, in simple language to customers via day to day communications and regular presentation
* Communication and presentation skills
* Customer management experience
* Team working skills in an international work environment with a passion for making an impact
* Present key client issues in an effort to be the customer advocate within Meta
* Fluency in English
Preferred Qualifications:
* Market knowledge and work experience in the Sub-Saharan African markets
* Fluency in French
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. #J-18808-Ljbffr