RA Consulting Dublin, County Dublin, IrelandHospitality Sector Client - Head of Cafe Restaturant Operations-Exciting opportunity to join a fast growing, dynamic and multi-award winning company in the Hospitality Sector-You will build on the organisation’s proven track record in concept design, establishment and the operation of existing and new business units-The position of Head of Operations (Dublin Airport Operations) will be instrumental in supporting the achievement of the company’s 3-year revenue target – €100m per annum-Reporting directly to the CEO and Board, you will work with senior colleagues to refine systems/processes and deliver operational excellencePerson Description-Strong commercial, design(1), strategic and financial acumen, with an eye for detail and track record in establishing/growing/successfully managing fast-paced business units-Proven experience in operations planning, quality, optimising revenues, managing costs, identifying strategic opportunities, sales/marketing and delivering business growth-Instinctive and energetic leader (leading by example/based on learned experience) and credible communicator – motivating teams and applying strong emotional intelligence-Analytical (data driven and KPI/results focused) leader who empowers and motivates team members in delivering operational and service excellencePosition DescriptionOperations, Financial Performance & Cost Control-Proactively review and manage revenue and P&L accounts for 4 separate airport operational Units, and develop proposals/business cases to enhance financial contribution of each-Develop (researched and commercially informed) proposals and recommendations to enhance Unit efficiency and profitability-Oversee and ensure effective management/delivery of performance across Units and provide associated guidance/direction to direct reports-Lead and work with Unit Managers to inculcate best practice across all operations and promote/develop related standards/practices/KPIs across the unitsEstablish procedures, protocols and KPIs to ensure that Unit GMs manage rosters/labour costs, stock, risk, security, etc.Customer Experience & Process Design-Systematically review all processes, operations and the customer service experience in each Unit to optimise efficiency, address shortfalls and enhance the customer/value/business propositions-Work with and challenge Sales & Marketing team to define, agree and implement considered approaches to product/service/menu/entertainment offerings at different Units-Work to ensure/enhance quality of produce/supplies and to reduce associated costs.Undertake annual reviews and ensure effective management of all LTAs-Work with Executive Head Chef to review systems to deliver on-going compliance with health/hygiene standards and ensure that associated controls are in place/observed fully-Project manage and oversee re-design and fit-out of re-imagined Units - identifying logistical requirements necessary to ensure efficient operations at different times/activity periods-Review/develop Unit floor plans and process flows, recommend enhancements and manage fit-outs in accordance with agreed implementation/delivery plansBest Practice & KPIs-Establish best practice as a discipline within and across teams to include the design, customisation and implementation of supporting systems/processes-Develop performance dashboards and KPIs for direct reports and ensure that each manager completes/submits performance reports/metrics in accordance with required timelines-Develop audit schedule and ensure full compliance with agreed practices, protocols and SOPs-Establish best practice as a discipline within and across teams generally and within each Unit, to deliver continuous improvement-Ensure Unit managers enhance performance and meet all compliance obligations-Work closely with Group HR and Risk to ensure consistent and prudent approach to the management of all HR issues and matters-Review and update protocols for inspections to ensure on-going compliance with health/ hygiene standards and monitor control systems/arrangements(1) Customer offering/experience and design of process flows for efficiencySeniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingGet notified about new Head of Operations jobs in Dublin, County Dublin, Ireland.Dublin, County Dublin, Ireland 1 month agoDublin 10, County Dublin, Ireland 1 month agoDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 3 weeks agoHead of Regional Business Operations (IRE-East)Dublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 3 hours agoDublin, County Dublin, Ireland 3 weeks agoAssociate Director Operations TechnologyDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 weeks agoHead of Group Reporting - 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