Join to apply for the Senior IT Field Engineer role at eir evo talenteir evo talent are currently recruiting for a Senior Field Engineer for a long term contract in Dublin. 7 years IT experience ESSENTIAL and excellent understanding and working knowledge of PC hardware, software, printers and peripherals. This is a highly pressurised support area which operates under tight deadlines with the highest of quality expectations from all user communities.
Responsibilities
Accept, diagnose and resolve 2nd level service requests assigned
Assign requests to relevant 3rd parties where a request cannot be resolved within Field Engineers
Responsible for the support of all hardware/software end user problems which cannot be either resolved or sufficiently diagnosed
Interact with all levels of staff across the organisation and explain technical issues using non-technical terminology
Close tickets effectively and efficiently to avoid a backlog of aged tickets
Experience, Competencies & Skills
Experience in building, testing, deploying and managing standardised images across a large and diverse environment, adding software to software centre, testing software prior to deployment, SCCM deployed in the environment
Experience using SCCM to support end users and resolve issues remotely
Experience in supporting and maintaining remote access by end users, running and creating remote access reports based on customer needs
General experience working with a ticketing system
Experience in drafting and maintaining technical Books of Knowledge (BOKS) to ensure a uniform approach by colleagues when supporting problem resolution
Experience in installing PCs / Laptops - configuring IP details, applying correct image, Windows 10 devices and configuring as part of domain
Experience with Active Directory
Experience repairing PCs, laptops and smartphones
Experience in setting up smart devices (iOS & Android)
Experience in supporting VOIP, deployment and user changes, configuring Jabber access via smartphones and laptops, configuring extension mobility delivered via Cisco Call
Experience in supporting Video Conferencing, Cisco deployed in the environment
Experience in deploying and assisting end users in the use of Enterprise Mobility Management solution and Citrix EMM
Experience in patching and working as part of a multi-disciplinary team to resolve networking, connectivity and infrastructure issues
Experience in supporting Wi-Fi for both corporate users and guest accounts
Experience in installing and maintaining printers - configure IP details, configure protocols, configure defaults
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
EEO statement: eir evo talent, eir evo and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.
Privacy: If you choose to apply to this opportunity and share your CV or other personal information, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo.
Details
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries Technology, Information and Media
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