Head of Client Support ServicesLocation:DublinReports to:Chief Operating Officer (COO)Salary:€125,000+ (plus standard benefits, no bonus or equity)Employment Type:Full-timeAbout FoodhubFoodhub is a leading global technology platform serving the hospitality sector, helping restaurants and food businesses grow through innovative ordering, EPOS, and digital solutions. With operations across multiple international markets, Foodhub is focused on delivering scalable, reliable technology alongside exceptional client support.As the business continues to grow, we are investing heavily in strengthening our client support and service operations to ensure we deliver a best-in-class experience at scale.About the RoleWe are seeking an experiencedHead of Client Support Servicesto lead, evolve, and scale Foodhub's global client support function. This is asenior, hands-on leadership rolewith responsibility for both strategy and execution, ensuring world-class support delivery while balancing commercial, operational, and client experience objectives.You will own the end-to-end support function, including regional leadership (with direct responsibility for the UK), client onboarding, early lifecycle management, and account engagement. Working closely with the COO and senior leaders across Product, Sales, Engineering, and Operations, you will help define how Foodhub supports and retains clients as the business scales globally.This role requires a leader who is comfortable operating at pace, influencing senior stakeholders, and driving measurable improvements across people, process, and performance.Key ResponsibilitiesLeadership & OperationsLead and oversee global client support operations, ensuring consistent, high-quality service delivery across all regionsTake direct responsibility for UK support management, providing leadership, structure, and performance oversightBuild, develop, and mentor a high-performing support leadership teamAct as a senior escalation point for complex or high-impact client issuesClient Lifecycle & Account ManagementDefine and deliver effective account management strategies, including KPIs, targets, and performance frameworksOwn and continuously improve new client onboarding and early lifecycle experience, ensuring smooth adoption and long-term successPartner with commercial teams to align client engagement with retention, growth, and revenue objectivesStrategy, Process & Continuous ImprovementDesign and implement scalable support processes, tooling, and operating models suitable for a growing international businessDrive continuous improvement across service quality, efficiency, and client satisfactionUse data, reporting, and insights to identify trends, risks, and opportunities within support operationsStakeholder & Commercial CollaborationWork closely with senior stakeholders to balance commercial priorities with client support requirementsCollaborate with Product and Engineering teams to feedback client insights and influence roadmap prioritiesEnsure support operations align with wider business goals and growth strategyExperience & Skills Required10+ years' experience in senior leadership roles within Client Support, Customer Operations, or Customer ExperienceProven hands-on leadership style, comfortable operating at both strategic and operational levelsStrong background in hospitality, EPOS, SaaS, or technology-led businesses (highly preferred)Experience leading multi-region or international support teams in a scaling environmentCommercially minded, with the ability to balance service quality, cost efficiency, and growthStrong stakeholder management skills, with experience influencing at senior and executive levelData-driven mindset with experience using KPIs, SLAs, and performance metrics to drive outcomesBenefits33 days annual leave per year (including public holidays)Option to purchase up to 5 additional annual leave days per yearRemote-hybrid role, based in Dublin, IrelandPrivate medical insurancePrivate dental insurancePension schemeDeath in service cover (4x annual salary life assurance)Dynamic and collaborative work environment where your contributions make a tangible impactChance to work on exciting projects that will challenge and expand your technical abilities€35 monthly gum contributionGuaranteed day off on your birthday (when requested)