The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 203 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Also avail
The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 203 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Also avail Show more
Description
Reservations Agent – 4* Grand Hotel, Malahide
Now under the management of FBD Hotels & Resorts, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.
Main Responsibilities will include:
· Supporting reservation agents with individual reservations/enquiries
· Adhering to hotel SOPS and company policies
· Ensure the highest level of customer service at all times
· Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
· Assisting in maintaining accurate inventory control for rooms
· Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
· Assisting Manager with departmental reporting for both properties
· Managing rate codes, group booking platform and systems utilisation
· Supporting Departmental Manager with day to day running of department for both properties.
The ideal candidate will have:
· Previous experience in a similar role in a hotel environment
· Ability to prioritize in a fast-paced environment
· Accuracy & strong attention to detail
· Flexibility in day-to-day job demands
· Excellent organisational and communication skills
· Work well within a team environment and also be able to use own initiative
Perks of Joining the Team:
* Complimentary parking on site
* Free use of Arena Fitness Gym
* Staff, family & friends discounts across the FBD Hotels Group
* FBD Insurance 15% Discount
* Taxsaver Scheme & Cycle to Work Scheme
* Cash Saving Scheme – Save as You Earn
* ‘Refer a Friend’ bonus scheme
* Colleague Discounted Dry Cleaning Service
Grand Hotel Malahide is an Equal Opportunity Employer
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