Responsibilities
– Customer Services
1. Reporting back to clients keeping them up to date with the progress of the goods.
2. Create a culture of excellence in the way you provide customer service.
3. Develop existing and new business with support from the business development teams and Branch Managers.
4. Be proactive in communication/relationship building with customers and ensure that they are visited regularly.
5. Optimise every opportunity to help the customer and expand our business
6. Strive to retain customers during any service issues.
7. Arrange insurance and assist the client in the event of a claim.
8. Provide advice on the most commercially viable method of transporting goods.
9. Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
10. Deliver (alternative) solutions to customers where possible to minimise the impact on the scheduled delivery upon changes to the schedule.
11. Be proactive when faced with problems.
Candidate Requirements
12. The successful candidate will have a minimum two years in a similar role.
13. The successful candidate will require good customer relationship skills.
14. Ability to understand the needs of an organisation and provide solutions where necessary.
15. Be self motivated and ambitious and enjoy interaction in a busy environment.
16. Will require exceptional administrative and communication skills.
Package
Strong Salary – Contact me for a guide and a full job description.