Job Summary
We are seeking a skilled individual to fill the role of Nasc Support Dispatch Agent.
Key Responsibilities:
* Fully qualify all incoming IT support tickets in adherence to agreed service level agreements.
* Apply solutions, workarounds, patches, and fixes as defined in our knowledge base.
* Effectively dispatch tickets to the correct organization and resolver group.
* Highlight potential major incidents and problems to respective service and problem managers.
* Ensure compliance with security standards and policies.
* Effectively manage queues and dispatch tickets to agents and relevant next-level support teams.
Requirements
To be successful in this role, you should possess strong customer focus, quality, teamwork, problem-solving, and multitasking skills.