Location: Dublin
Contract: Full time,2 year Fixed Term Contract
The purpose of this role is to work as a part the core DOSH team to support households with complex needs, prioritizing individuals with a history of long term homelessness. The priority target group are those who are vulnerable with a history of long-term homelessness with co-existing complex needs.
What You Will Do
Leadership & Service Delivery
* Lead the team in line with Focus Ireland's values, ethos, and Housing First principles.
* Foster a culture of quality, rights-based, person-centred service delivery.
* Model best practice in case management, support planning, and interventions, providing guidance on complex cases.
* Ensure effective communication of organisational objectives, policies, and decisions to staff.
* Represent the service professionally with statutory and voluntary partners.
* Oversee referrals, allocations, case management, and care planning to ensure fair, consistent, and best-practice service user support.
* Respond to incidents and anti-social behaviour in line with policy and legislation.
* Ensure compliance with national homeless and healthcare standards.
People Management
* Manage day-to-day operations, including housing management, maintenance, health & safety, and service user support.
* Lead, motivate, and supervise staff, ensuring performance, accountability, and adherence to professional standards.
* Model professional behaviours and best practice for staff, setting high standards in person-centred support and intervention.
* Oversee staff recruitment, induction, training, and ongoing development.
* Manage staff rotas, attendance, on-call cover, and ensure adequate service resourcing at all times.
* Provide regular supervision, support, and recognition, while addressing performance issues promptly.
* Lead team meetings and ensure internal and external communications are implemented effectively.
Administration & Governance
* Ensure accurate and timely records (PASS, reports, statistics, incidents, spending approvals, annual leave/training requests).
* Monitor and oversee budgets, welfare spending, and operational costs.
* Support compliance with internal procedures and funder requirements.
* Contribute to organisational planning, continuous improvement, and best practice development.
Teamwork & Development
* Work collaboratively with other Focus Ireland teams and external agencies.
* Provide cover and ensure adequate staffing during leave, holidays, and absences.
* Engage in supervision, training, and professional development to enhance practice.
* Support innovation and continuous improvement across Housing First projects.
What You Will Need
* Leadership / Management experience
* Relevant 3rd level Social Care qualification at degree level
* Proven extensive experience working in a social care setting
* Experience of providing staff supervision
* Experience of needs assessment, support planning and case management
* Experience of street outreach and/or supported housing
* Be committed to work in partnership with customers
* Excellent communication skills
* Be able to work on own initiative
* Experience of service planning and development
* Computer literacy
* Full driver's license (Desirable)
Focus Ireland is an equal opportunities employer
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