**Job Description:**
We are seeking a dedicated individual to join our team as a customer service professional. As a key member of our team, you will be responsible for delivering exceptional customer service to our customers. Your primary goal will be to provide a professional and efficient service, ensuring that our customers have a positive experience with our organization.
Responsibilities:
* Engage with customers to deliver a professional, efficient and friendly service to business and personal customers
* Handle the flow of customers to ensure their smooth passage through the branch
* Relocate customers to appropriate self-service options, including online and Banking 365 delivery channels, together with demonstration of self-service facilities
* Record/update relevant customer information on in-house systems
* Handle all basic queries/problems and refer complaints as appropriate
* Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
* Understand your goals, and your role in delivering and achieving the Group's shared ambitions
* Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best
Requirements:
* A proven record in delivering an outstanding customer service
* Demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team
* Self-motivated with a passion to achieve goals and identify sales leads and referrals
* You have a curiosity for technology, and are an early adopter of new technologies
* The willingness to learn and grow your career within the company
Benefits:
* 23 days annual leave and excellent pension contributions
* 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports
* Substantial health insurance contribution, employee assistance program, Web Doctor and financial wellbeing coaches
Others:
* Accountable - Self
* Champion Transformation - Self
* Manage Risk - Self
* One Group, one team - Self