About NVD
Founded in **** as a family-owned business, NVD UK was established to support vehicle manufacturers by ensuring the timely and incident-free distribution of their products.
Over the years, we have become a trusted one-stop solution, delivering all three core pillars of outbound logistics: transporting, storing, and enhancing our customers' vehicles before final delivery.
Since our inception, NVD UK has led the way in pioneering the digitisation of the Finished Vehicle Logistics (FVL) industry.
As early adopters of emerging technologies, we have introduced significant efficiencies that save our customers both time and money.
Our commitment to progress, innovation, and continuous service improvement remains central to our business ethos today.
Role Summary
The Customer Service and Operations Placement Student will undertake a structured period of learning and contribution by supporting the daily functions of the operations team.
The core of the role involves assisting the team as the first point of contact for customer queries, providing updates, and escalating service issues for professional resolution.
The student will gain hands-on experience in essential daily operational tasks, including administrative support, data management, scheduling, and learning financial processes such as supporting invoice generation and payment processing.
They will assist with the compilation of operational reports (KPIs, customer insights, trends) and work collaboratively with planning, workshop, and logistics teams to understand and contribute to meeting operational deadlines.
This placement offers the opportunity to contribute practical ideas to internal projects and process improvements under mentorship.
Key Responsibilities
Act as the main contact for customer queries, updates, and service issues
Support daily operations with administration, scheduling, and reporting
Generate invoices and process card payments
Prepare operational reports (KPIs, customer insights, trends)
Work with planning, workshop, and logistics teams to meet deadlines
Resolve customer issues quickly and professionally
Contribute to internal projects and process improvements
Qualifications and Experience
Education: Currently pursuing or recently graduated with a Bachelor's degree in Business, Operations, Information Systems, Communications, or a related field.
Communication Skills: Excellent verbal and written communication skills with professional telephone and email etiquette.
Technical Proficiency:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Familiarity with CRM (Customer Relationship Management) software is a plus.
Problem-Solving: Strong critical thinking and problem-solving abilities to quickly and professionally resolve customer issues123.
Attention to Detail: Excellent organizational skills and a high level of accuracy and attention to detail, especially when handling data, reports, and invoicing24.
Work Ethic: Highly motivated, proactive, and a self-starter with the ability to manage multiple tasks and prioritize in a fast-paced environment24.
Customer Focus: A passion for delivering excellent customer service and an ability to demonstrate empathy and patience
Equal Opportunities Statement
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We value openness, innovation, customer focus, and operational excellence.
Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation.
We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.