UKI Technology Consulting - Functional Manager (Salesforce Services)
Location: Dublin 2
Other locations: Primary Location Only
Date: Apr 8, ****
Requisition ID: *******
You will play a key role in leading or supporting the development and strengthening existing client relationships and help our clients, who are leaders in the industry, navigate the complex finance issues facing their business.
Your key responsibilities
With the team, you'll work as part of a multi-disciplinary and high-performing team of problem solvers with extensive experience helping organisations solve their complex business issues from strategy to execution in one or more of the following areas:
Market / Client Centricity
Your role will be to focus on EY's clients across various sectors – Financial Services, Corporates, Public Sector (Infrastructure, Government and Health) – to drive opportunities, relationships and profitable revenue from Salesforce-led digital transformation service proposition.
You will work to develop your own network and relationships at the client, understand their issues and, from that, develop robust functional capability maps, business domain alignment to Salesforce platform and solution delivery plans supported by sound commercial and resource models to deliver a high-quality service and profitable revenue.
You will work closely with other functional SMEs, Sector SMEs, programme leads, workstream leads, client stakeholders and your network at Salesforce itself and: identify and gather information on new client and sector issues through meetings and share this effectively within Salesforce and Tech Consulting; facilitate expansion of points of contact between EY, Salesforce and the client; create, maintain and drive the execution of the relationship map and plan to develop many-to-many contacts; personally lead development of those relationships where EY has no existing relationship, introducing and supporting connections for specialists to then win work; develop peer relationships with client project/programme managers, product owners, business change leads and other senior stakeholders, and together with the Salesforce, build executive level connections; help lead the scoping, shaping and sizing of EY's bids and proposals, winning and delivering of customer and digital transformation engagements.
Functional Analysis & Design
Provide functional expertise and leadership in one or more business domains – e.g., Sales Effectiveness, Marketing Automation, Service Excellence, etc – leveraging the Salesforce platform and its ecosystem; provide functional expertise in one or more target sectors, e.g., Life Sciences/Pharma, Insurance, Technology, Telecoms; lead business analysis of client's current and to-be processes to define system/technology requirements using best practice and focus on maximising use of OOTB components; drive functional/application designs and ensure technology solutions represent current and future business requirements; support/lead the workstream to capture user requirements, conduct user reviews and run stakeholder alignment meetings; support the growth of knowledge within the team, sharing expertise and Salesforce-specific skills; focus on own development in terms of developing Salesforce skills and gaining certifications, as well as consulting soft skills.
Skills and attributes for success
To qualify for the role, you must have:
Minimum 6–10 years consulting experience leveraging the Salesforce platform, its ecosystem and other emerging technologies
Two Salesforce certifications
Ability to articulate the value of Salesforce as a platform in business to a non-technical audience in a clear and compelling fashion
Experience in designing and delivering solutions in the Salesforce ecosystem – including but not limited to core Salesforce Clouds (Sales, Service, Experience, Marketing) and leading ISV solutions
Excellent oral and written communication skills; must be articulate and persuasive
Demonstrate a commitment to quality and attention to detail
Strong business analysis, problem-solving and analytical skills
Capable of prioritizing and multi-tasking in a dynamic environment
Ideally, you will also have:
Industry specific knowledge (Pharma, Life Sciences, Financial Services)
Regulator experience (solution assurance)
Experience with one or more Salesforce Industry Clouds
Ability to facilitate requirements gathering workshops with clients to identify pain points and translate functional requirements to technical solutions
Good understanding of Systems Development Life Cycle and Agile waterfall methodologies
Ability to drive change and effectively manage projects and stakeholders
Strong organisational leadership and influencing skills
What we offer and how we will support your Career progression
Success is defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way.
Continuous learning
Personalised career development including coaching, experiences and formal learning so you'll develop the mindset and skills you'll need to thrive in the future.
Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
As you grow and develop here, you'll discover opportunities to help customise your career journey, so that it's as unique as you are.
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance.
Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, with a wide range of discounts, offers and promotions.
Your experience in EY will also include:
Free enrolment in EY's Tech MBA Programme accredited by Hult International Business School
Discounted health insurance
Pension
The purchase of additional annual leave
Hybrid Working model
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