Help Desk Level 1 IT Engineer / IT Field Engineer
Onsite
Kilkenny
€35K -€45K
MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team.
This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.
Responsibilities:
Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
Log, track, and resolve incidents through the service desk system within agreed SLAs.
Escalate issues to senior engineers when necessary.
Deliver excellent customer service, ensuring clear communication with clients at all times.
Requirements:
Minimum 1 year of IT support experience (MSP experience an advantage).
IT-related degree or equivalent qualification preferred.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Full, clean driver's licence and access to own car (not essential but beneficial).
This is an exciting role to grow your skills within a well established company.
If this is the role for you, please forward your CV to