Medical Information Specialist - (Spanish & English Speaking) US Hours
Job Description: Medical Communications is part of our integrated commercial services. This position supports building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The role delivers services including call center staffing for responding to product information requests, adverse event and product quality issue intake, and medical writing.
The position is home-office based, full-time, ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain. The job holder must be legally eligible to work in the European Union or in the UK.
Working hours: US hours, 9-hour shifts between 2pm and 2am CET, Mon-Fri.
Essential Duties and Responsibilities
* Translation of English documents into the target language or vice versa, and delivering translated responses either by phone or in writing.
* Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
* Disseminate drug information verbally or in writing.
* Identify adverse events and product complaints during interactions with customers. Perform intake to generate initial reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local regulatory requirements for post-marketing adverse event reporting. Assess information needs and depth of data to collect.
* Utilize writing skills for adverse event and product complaint narratives during intake and in medical inquiry responses.
* Coordinate processes for responding to quality-related complaints with impacted departments as needed (Quality Assurance, Regulatory Affairs, etc.).
* Use drug information skills to critically evaluate medical literature for written dissemination to healthcare professionals.
* Participate in miscellaneous projects including market and competitive product research, system development, and training projects.
* Medical Writing and on-call responsibilities as assigned.
* All other duties as assigned.
Expectations of the Job
* Customer Services: Maintain and improve customer service related to the Medical Communications Call Centre.
* Place of Work: Home Office or European Hub Office.
* Hours: US hours, 9-hour shifts between 2pm and 2am CET Mon-Fri.
* Metrics: Contribute to process improvements affecting call centre metrics; metrics may change.
* Travel: Generally minimal; up to 10% travel may be required.
Qualifications
Minimum Knowledge, Skills and Abilities
* Education: Life Sciences or healthcare degree or equivalent.
* Experience/Training: Strong clinical background and excellent verbal/written communication skills.
* Language: English C1 level is obligatory; native-level Spanish is essential.
* Strong translation skills.
Preferred Qualifications
* Education: Pharma D / M Pharma or MSc in Life Sciences or healthcare; other related degrees listed (e.g., BSc/MSc in Pharmacy, Biomedical Sciences, etc.).
* Experience: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
* Language: Fluent English with native Spanish.
* Technology: Proficiency in Microsoft Word/Excel and familiarity with Medical Information Management Systems or Safety Databases.
* Personal Qualities: Positive attitude, strong communication, ability to motivate others, integrity, and collaboration.
Additional Information
Patient Minded: I act with the patient’s best interest in mind.
Client Delight: I own every client experience and its impact on results.
Take Action: I am empowered and hold myself accountable.
Embrace Diversity: I create an environment of awareness and respect.
Grow Talent: I invest in my development and in the development of others.
Win Together: I connect with others to achieve results.
Communication Matters: I communicate clearly and timely.
Always Innovate: I am bold and creative in my work.
Fraud Notice: Our team is aware of fraudulent job offers in the market. EVERSANA would never request personal information or payment during the employment process.
Equality and Inclusion: EVERSANA is an Equal Opportunity Employer. We value diversity in race, gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of identity.
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Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service
Industries
* Pharmaceutical Manufacturing
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