Customer Service Team Lead
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About the Role:
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* We are seeking an experienced and dynamic Customer Service Team Lead to join our team.
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The Team Lead will be responsible for:
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1. Leading a team of customer service representatives and ensuring they have the necessary tools and resources to deliver excellent customer service.
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2. Developing and implementing processes to improve customer satisfaction and reduce complaints.
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3. Working closely with other teams to ensure that customer needs are met and exceeded.
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Requirements:
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* Good experience of working in a customer-facing role.
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* Intermediate experience of working in a team environment delivering against operational processes.
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* Strong leadership and communication skills.
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* Ability to analyze data and make informed decisions.
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What We Offer:
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* A competitive salary and benefits package.
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* Ongoing training and development opportunities.
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* A collaborative and supportive work environment.
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If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you.