Role Objective:
This
12 month fixed term contract
position is part of our contact centre team and reports to a Customer Service Manager.
This is an exciting opportunity to be responsible for supporting customer telephone enquiries in accordance with established quality and productivity goals.
This role is based in Avant Money Office in Carrick on Shannon, Co.
Leitrim.
Responsibilities:
Respond effectively to calls from Customers by responding to enquiries about products, services and benefits with an enthusiastic and positive approach.
These calls will include balance & payment enquiries, changes to customer details, processing lost/stolen card request, interest rate, fees and charges calculations, replacement card requests amongst others
Promote our products and services to customers in order to enhance the financial performance of the business
Ensure adherence to financial regulations
Track incoming calls by category and assist with more detailed tracking as needed
Perform miscellaneous duties as assigned by management.
Required skills and experience:
Ability to convey a professional, courteous and positive attitude when dealing with Customers
Strong verbal and written communication skills
Ability to promote products and services in an effective manner
Ability to work effectively in a high-volume environment
Ability to be self-motivated and results-orientated.
Please note that due to the high volume of applications, we are unfortunately unable to respond to each candidate individually.
Only shortlisted applicants will be contacted.
Thank you for your interest.
Job Types: Full-time, Fixed term
Contract length: 12 months
Benefits:
Company events
Employee assistance program
On-site parking
Sick pay
Wellness program
Ability to commute/relocate:
Carrick-On-Shannon, CO.
Leitrim: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
What is your salary expectations?
Work Location: In person