Leading global healthcare technology group, Clanwilliam, has an exciting opportunity for a driven and motivated Client Services Administrator to join our team.
Clanwilliam Ireland is a member of the Clanwilliam family of businesses. Our 1000+ global team members and 25+ core products and services empower over 1.5 million healthcare professionals worldwide to provide exceptional patient care. From pharmacy to GP systems, hospitals to aged care, analytics to messaging platforms, our products and services help drive most parts of the patient care journey in Ireland, the UK, New Zealand, and Australia.
Position:
Claimsure have an exciting opportunity for a Client Services Administrator, to join our team. This is an entry level position, and no previous experience is necessary as full training is provided.
The successful candidate will liaise with admissions, patients, and healthcare professionals to ensure processes, policies and procedures are in place to improve the process of health insurance collection within the facility. This is a fantastic opportunity for a someone who would like to establish their professional career, regardless of prior experience.
This position offers a platform to learn and develop new skills while gaining valuable experience in a supportive and dynamic work environment. The successful candidate will be based onsite in St. James hospital but may be required to work on-site at other locations in the future.
Key Responsibilities:
* Managing Client Accounts using multiple software solutions.
* Ensuring client needs are met in a timely and professional manner.
* Debtor Day Management.
* Dealing with Patient, Consultant and Secretary queries and issues complaints.
* Day to day processing & completion of health insurance claims.
* Client end-user training on Claimsure Sláinte Healthcare software.
* Credit control.
* Patient Registration.
* Private Insurance Status Checks.
* Patient Interviews including Ward visits if necessary.
* Issue escalation.
* Ad hoc projects that are required.
* Work as part of a team to provide solutions.
Requirements:
The ideal candidate will possess the following qualification, skills, knowledge, and attributes:
* Excellent organisational, planning and time management skills.
* Excellent communication and client-facing skills.
* Be able to work in a fast-paced environment.
* Ability to deal with several tasks simultaneously.
* Excellent attention to detail.
* A positive, engaging attitude
Other information:
At Clanwilliam, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:
* Company matched pension scheme.
* 22 days annual leave, increasing yearly up to 26 days.
* Flexible working/work from home opportunities.
* 2 paid CSR Volunteering/Charity Days per year.
* 1 Wellbeing Day per year.
* Maternity & Paternity benefits.
* Full access to our Employee Assistance Programme.
* Regular wellbeing supports and webinars.
* Annual leave purchase scheme.
Clanwilliam is an equal opportunities employer.