Sales and Customer Focused Opportunity
Job Description:
As a sales focused individual with excellent customer service skills, you will be working in our trade counter providing expert advice on heating and plumbing products.
The ideal candidate will have a bubbly and enthusiastic personality who enjoys consultative selling-taking the time to assess customer requirements and offer expert product knowledge (which can be learned and training given).
Required Skills and Qualifications:
* Customer Service: Welcome and assist customers at the trade counter offering expert advice on heating and plumbing products.
* Order Processing: Accurately process customer orders in-store over the phone and via email.
* Sales Growth: Upsell and cross-sell relevant products to maximise sales opportunities.
* Quotations: Prepare customer quotes and proactively follow up to convert enquiries into confirmed sales.
* Supplier Liaison: Communicate with suppliers to check product availability pricing and lead times.
* Stock Management: Maintain correct stock levels carry out regular stock checks and support replenishment activities.
* Counter Presentation: Ensure the trade counter is clean organised and fully stocked at all times.
* Customer Resolution: Handle customer queries and complaints professionally ensuring timely and satisfactory solutions.
* Team Collaboration: Work closely with the warehouse and delivery teams to ensure orders are picked packed and delivered accurately and on schedule.