Join Capita Ireland as a Customer Service Advisor – Hybrid Little Island
Capita Ireland is excited to welcome new Customer Service Advisors to our growing team. Become part of a close-knit, friendly, and dedicated team supporting our clients’ customers with general enquiries. You’ll play a key role in delivering a positive, proactive service experience every time.
Your Schedule
Flexible shifts across Monday to Saturday (40 hours per week).
Working hours between 8:00 AM and 8:00 PM (rotational):
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
11:30 – 20:00
Start date: 20 July 2026
Job Title
Customer Service Advisor
Benefits
€ 29 432 per annum
22 days holidays plus the opportunity to purchase additional leave
access to Wrkit – giving you access to lifestyle savings and discounts
Eyecare vouchers for eye examinations and funds towards glasses if required
Capita pension scheme
Employee Assistance Programme
Life Assurance Benefit
cycle2work scheme and plenty more
Responsibilities
Handle a high volume of customer queries telephonically, up to 60 calls per day.
Answer all queries in a positive manner, ensuring a positive image and great first impression to all customers.
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication.
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process.
What We’re Looking For
Previous experience working in a customer service role.
High levels of attention to detail.
Strong communication skills and the ability to build rapport with all callers.
Excellent organisational skills.
Ability to work to stringent customer service SLA’s and KPI’s.
Demonstrating confidence and clear levels of communication.
Advanced computer skills and data entry, inclusive of Microsoft suite and notably Excel.
Displaying proactive attributes and career aspirations.
Location
Little Island, Ireland
Time Type
Full time
Contract Type
Permanent
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