Job Overview
The Housing Benefit Team Leader position requires a seasoned professional to oversee the day-to-day supervision and support of staff within front-line operational teams.
* Supervise and mentor staff to achieve high performance levels.
* Provide critical data insights and statistics to inform strategic decision-making.
Key Responsibilities:
1. Lead the development and implementation of policies and procedures that promote efficient operations and exceptional customer service.
2. Collaborate with stakeholders to ensure seamless communication and coordination.
3. Mentor team members to enhance their skills and knowledge, promoting career growth and development.
Requirements
* Possess a degree in a related field (Level 6) or equivalent qualification, along with relevant work experience.
* Demonstrate expertise in housing benefit management, policy development, and training delivery.
Application Instructions:
* Apply using our online application form.
* Ensure all necessary documents are submitted as part of your application.