Join to apply for the Front Office Assistant role at Moxy Dublin Docklands
Join to apply for the Front Office Assistant role at Moxy Dublin Docklands
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Front Office Crew Member Pre-Opening Team
Moxy Dublin Docklands by Marriott
Location: East Wharf, East Wall, Dublin 3
Be the face of the fun.
Moxy Dublin Docklands is getting ready to open its doors, and were looking for a Front Office Crew Member whos ready to bring the energy, the charm, and the cheeky welcome that defines the Moxy experience. As part of our pre-opening team, youll help shape the guest journey from the very first 'hello.'
What Youll Do
* Deliver a warm, playful welcome to every guest.
* Handle check-ins, check-outs, and room assignments with efficiency and flair.
* Be the local expertoffering recommendations, directions, and insider tips.
* Manage guest requests and resolve issues with confidence and creativity.
* Support the setup and launch of front office systems and procedures.
* Promote the Marriott Bonvoy program and ensure members feel recognized.
* Keep the lobby and front desk area buzzing, tidy, and on-brand.
Health & Safety Responsibilities
* Ensure front office operations comply with health, safety, and hygiene standards.
* Report and document any incidents or hazards promptly.
* Support emergency procedures and ensure guests feel safe and informed.
Customer Care Focus
* Deliver exceptional guest service with warmth, empathy, and efficiency.
* Handle guest feedback and complaints with professionalism and a solution-oriented mindset.
* Anticipate guest needs and go the extra mile to create memorable experiences.
* Champion the Moxy brand personalityfun, spirited, and always guest-focused.
SOP Compliance & Review
* Follow and maintain Standard Operating Procedures (SOPs) for front office operations.
* Ensure all team members are trained on current SOPs and updates are communicated effectively.
* Identify opportunities to improve efficiency and guest satisfaction.
Brand Standards & Flexibility
* Uphold Marriott and Moxy brand standards in every guest interaction.
* Demonstrate flexibility in duties, supporting other departments when needed.
* Embrace the dynamic nature of a pre-opening environment with energy and enthusiasm.
Communication
* Maintain clear and timely communication with all departments to ensure smooth operations.
* Document and escalate any incidents, guest feedback, or operational issues as needed.
* Foster a culture of open communication and teamwork across shifts.
What You Bring
* A natural flair for hospitality and human connection.
* A cool head under pressure and a love for multitasking.
* A curious, can-do attitude and a team-first mindset.
* Previous front desk or customer service experience is a plus.
* Familiarity with Opera or similar hotel systems is a bonus.
* A self-sufficient mindsetyoure confident making decisions and leading your shift.
Why Join Us?
* Be part of an exciting pre-opening team shaping the hotels personality.
* Access to Marriotts global training and career development programs.
* Work in a design-led, high-energy environment where individuality is celebrated.
* Enjoy staff discounts, recognition programs, and more.
Moxy isnt just a place to stayits a place to play. Ready to check in?
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
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