Responsibilities
* Support Customer Support team with all initiatives to improve GBS service offerings.
* Support relationship management with key stakeholders within BU supply chain.
* Process customer orders: EDI, open text, manual, samples, LC, intercompany, and export.
* Handle customer queries related to deliveries, shortages, credit, transport, commercial, finance, traffic planning, and 3PL.
* Manage failure processes, including reprocessing, cancellations, and communication to customers, transport, and credit.
* Respond to issues and queries from various sources such as phone, emails (24/7 international and external), Teams, and Zoom chats.
* Generate end-of-day reports to ensure all orders are accurate and complete.
* Book deliveries through customer portals, phone, or email, and input data into SAP.
* Perform order cleansing and manage exceptions within our network, dealing with internal operational issues and advising customers (internal and external).
* Train and onboard new associates.
Qualifications
* Excellent spoken and written English language skills.
* University degree.
* Previous experience in a similar role is a plus.
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