Job Overview
We strive to create a work environment that fosters connections with our colleagues and customers, making their lives more manageable and enjoyable.
The Role
As a Shop Floor Manager, you will lead a team of individuals in delivering exceptional customer experiences. This role reports to the Deputy Manager and is responsible for ensuring seamless service delivery when they are not present.
Key Responsibilities
* Create an inspiring workplace culture that encourages colleague and customer engagement.
* Oversee store operations in the absence of senior management.
* Ensure all team members receive comprehensive training and validation in their roles.
* Implement initiatives to reduce food waste, manage date codes, and prevent edible items from being discarded.
* Recruit colleagues who share a passion for delivering outstanding customer service.
* Manage stock control activities, warehouse layout, and processes to enhance colleague productivity.
* Recognize and reward excellent performance while providing constructive feedback on areas for improvement.
Requirements
* Demonstrated ability to achieve results in fast-paced environments.
* Capacity to influence at senior levels and drive change.
* Previous retail experience in similar roles is highly desirable.