Job Title: Senior Network Support Specialist
">
Job Description:
* We are seeking a skilled and experienced Network Support Specialist to join our team.
* As a key member of our Business Service Operations (BSO) team, you will play a vital role in supporting our corporate and government clients with sophisticated voice and data solutions.
* You will take ownership of complex incidents across LAN, WAN, Wi-Fi, and Unified Comms environments, working directly with customers to troubleshoot and resolve technical issues.
">
Required Skills and Qualifications:
* A minimum of 5 years' experience supporting complex telecom and CPE-based solutions
* Cisco Certified Network Professional (CCNP) and Aruba certifications (ACMA, ACSA, ACCA)
* Strong hands-on experience with Cisco, Aruba, Fortinet, and PaloAlto technologies
* Deep understanding of TCP/IP, routing protocols (OSPF, BGP, EIGRP), VLANs, NAT, VPNs, MPLS, STP, and firewalls
* Experience with network monitoring tools like SolarWinds, PRTG, or Zabbix
* Familiarity with ITIL processes and ticketing systems such as ServiceNow or Jira
* Exposure to automation tools (Ansible, Python) and cloud networking (AWS, Azure, GCP)
* Excellent communication and customer service skills
* Ability to lead technical calls and manage incidents under pressure
* Strong documentation habits and a process-driven mindset
* A degree in IT, Telecommunications, or Engineering is desirable
">
Benefits:
* Flexible working times and location
* Free phone bill
* Mobile phone purchasing discounts
* Learning and Development - extensive training to progress in careers
* Exclusive Family and Friends Discounts on Vodafone products
* 23 days annual leave and 3 charity days off, plus a dedicated day off for birthdays
* Access to a Wellness centre including free access to the Gym, health and wellness centre, and external practitioners
">
Others:
We are passionate about our employees and want them to bring their whole selves to work. We enable this with progressive workplace policies. We are proud supporters of the LGBTQ+ community and committed to supporting all employees at work. We are an equal opportunities employer where our people can be at their best.