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Sales And Service Representative - HomeCharge
Sales/Marketing Dublin Permanent
Part 1: Role Details
* Role Title: Sales and Service Representative
* Department: Actavo HomeCharge
* Reports To: Team Leader
* Location: Dublin 12
Part 2: Role Purpose
As a Sales & Service Representative, you will be responsible for converting HomeCharge electric vehicle leads to sales. You will also respond to customer enquiries supporting the HomeCharge customer service and sales processes.
Benefits:
* Employee assistance programme
* Refer a friend scheme
* Cycle to work scheme
* Maternity pay
* Ample free on-site parking
* Employee discounts – on hotels, gyms, electronics, and more
* Educational assistance
* Modern office with excellent facilities
* Career progression opportunities
* Long Service Awards
* Life assurance – 4 times your annual salary
Part 3: Principal Responsibilities
* Adhere to and maintain compliance with all Health and Safety procedures, ensuring responsibility for yourself and team members.
* Lead sales management: converting leads to sales with a focus on customer needs and expectations.
* Enhance Customer Experience by resolving enquiries and ensuring excellent service.
* Dispatch jobs to Field Technicians and maintain communication to ensure timely appointments.
* Respond to Technicians' queries, verify appointments, and resolve issues efficiently.
* Provide Technicians with necessary technical information.
* Take ownership of all calls and adhere to Service Level Agreements (SLA).
* Keep sales and service administration up to date with all correspondence.
* Maintain up-to-date knowledge of Electric Vehicle products and procedures.
* Compile call logs and reports regularly.
Part 4: Person Specification
Experience
* Previous experience in a contact centre environment preferred.
* Experience in telesales environment.
Skills & Competencies
Technical
* Proficiency in Microsoft Word, Excel & PowerPoint.
Sales
* Excellent phone-based sales skills with high lead-to-sale conversion rates.
Interpersonal
* Excellent organizational and interpersonal skills.
Business Skills
* Excellent communication skills.
Personal
* Ability to work independently and as part of a team.
* Flexibility aligned with business requirements.
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