Customer Solutions Architect, Dublin (German Speaking)Dublin, IrelandAbout Usdbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:Code-based data transformations unlock transparency, flexibility, and collaborationAnalysts should adopt software engineering best practices to build trusted data productsCore analytics infrastructure should be open source and user-controlledAnalytic code—not just tools—should be shared and community-drivenCode-based data transformations unlock transparency, flexibility, and collaborationAnalysts should adopt software engineering best practices to build trusted data productsCore analytics infrastructure should be open source and user-controlledAnalytic code—not just tools—should be shared and community-drivendbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values .Location: Dublin, HybridAbout the RoleYour role as a Customer Solutions Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early Customer Solutions Architect team as we continue to build out our processes and playbooks. This person will be based in Dublin and will be in office 3 days per week and must be able to speak fluent French or German.What You’ll DoManage a portfolio of Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risksImprove customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goalsIncrease the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use ofCollaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processesBe the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activitiesParticipate in the knowledge loop helping to improve our processes and assets and enabling others on the teamCreate and deliver external facing content through live events, blog posts, recorded tutorials, or other contentWhat You’ll Need2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitionerA solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiencyHigh degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing roleAbility to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversationsDesire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions ArchitectsOpenness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is requiredSpeak French, Spanish, Italian, or GermanWhat Will Make You Stand OutBonus points for dbt certification, prior dbt experience will be very helpful in this roleBasic python competency and advanced SQL knowledgeHave experience with ancillary tools, managing data infrastructure, APIs, etcRemote Hiring ProcessInterview with Talent Acquisition PartnerInterview with Hiring ManagerFollow-up task and task review callTeam interview roundUnlimited vacation time with a culture that actively encourages time offPension PlanComprehensive healthcare coverageGenerous paid parental leaveFlexible stipends for:Health & WellnessHome Office SetupCell Phone & InternetLearning & DevelopmentOffice SpaceCompensationWe offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.The typical starting salary range for this role is:Customer Solutions Architect OTE Rangedbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page .dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.Accepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfDo you speak any other languages? If so, please list them! *Are you currently based in the Dublin, Ireland? * Select...What is your experience with the SaaS data space, including data analysis, data warehousing, and other related areas? *What is your SQL experience? Describe how you have used SQL in your prior roles? *Why is dbt Labs and this role appealing to you? *LinkedIn ProfileWhat is your preferred last name? If your legal last name and preferred last name are the same please input your legal last name. *What is your preferred first name? If your legal first name and preferred first name are the same please input your legal first name. *
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