As a Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
* Making and taking calls from clients to arrange appointments with financial consultants
* Meeting monthly targets for call volume and appointment scheduling, alongside an attractive bonus structure
* Dealing with clients professionally and efficiently, adopting a customer-centric approach
* Cross-selling Cornmarket products and services to enhance client relationships
* Completing administrative tasks, such as data entry and logging, while maintaining compliance with procedures and scripts
* Participating in regular team meetings to discuss process improvements and best practices
What We Offer:
* Flexible working arrangements through Cornmarket Flex
* Ongoing professional development opportunities, including insurance qualifications and relevant professional certifications
* Annual leave and flexible leave options, increasing based on service
* Competitive pension contribution rates and comprehensive health benefits
* Fully paid family leave types, performance-based bonuses, income protection, life cover, discounts on financial products, and a comprehensive wellbeing program