Job Description
The Store Manager plays a pivotal role in shaping the customer experience, driving commercial success, and fostering a positive team culture. This critical position ensures that every element of the store functions seamlessly.
Key Responsibilities:
* Lead, coach, and develop a high-performing team to meet business objectives.
* Set clear expectations and KPIs for team members across all departments.
* Create a positive, inclusive, and motivating work culture aligned with company values.
* Manage roster, attendance, and payroll processes efficiently.
Customer Experience & Store Standards
* Champion outstanding customer service across the store.
* Resolve customer issues promptly and professionally.
* Ensure visual merchandising and product displays are consistent with brand guidelines.
* Maintain impeccable store presentation, cleanliness, and safety standards at all times.
Store Performance
* Take ownership of store performance including sales targets, margins, and key KPIs.
* Analyse sales data, footfall, and conversion rates to identify trends and opportunities.
* Implement commercial strategies to drive revenue and customer retention.
Operational Excellence
* Oversee all daily operations including opening/closing procedures, stock management, and cash handling.
* Ensure accurate implementation of company procedures, policies, and compliance.
* Conduct regular audits on pricing, inventory, stock accuracy, and loss prevention.
* Manage deliveries, replenishment, stockroom organisation, and cycle counts.
Staff Management
* Participate in recruitment, training, and onboarding of new team members.
* Handle employee relations matters including performance management and conflict resolution.
* Maintain compliance with all company policies and legal obligations including Health & Safety, GDPR, and Employment Law.
Visual Merchandising & Promotions
* Execute company promotional plans, POS changes, and seasonal campaigns effectively.
* Adapt visual merchandising to suit local customer profiles and maximise sales.
Health & Safety & Security
* Maintain a safe environment for customers and staff by adhering to Health & Safety regulations.
* Conduct regular risk assessments and emergency procedures.
* Monitor security systems, handle incidents appropriately, and reduce shrinkage.
Reporting
* Report weekly on store performance, staffing, and KPIs.
* Use internal systems to manage sales data, stock levels, and staff performance.
* Liaise with head office and regional management to align on business priorities.
Required Skills & Qualifications
* Proven managerial experience in a high-volume retail environment.
* Strong people management and leadership skills with the ability to motivate and inspire.
* Commercially aware, target-driven, and KPI-focused.
* A lateral thinker with ability to work on own initiative.
* Ability to meet and exceed targets and take pride in maintaining corporate image.
* Confident in making right business decision.
* Excellent customer service and communication skills.
* Organized, adaptable, and hands-on approach.
* Flexibility to work weekends, evenings, and bank holidays as required.
* Confident working independently and managing own workload.
* Proactive attitude toward improving operational efficiency and resolving store issues.
* Exceptional attention to detail along with strong multi-tasking skills.
* High level of integrity to handle confidential information.