Job Description:
We are looking for an innovative Customer Service Executive to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities.
As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email.
This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience.
You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction.
The Value Your Will Bring
1. You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
2. You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
3. Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman.
The Skills You Will Bring
4. You have a strong focus on customer experience and the urgency in which it should be delivered.
5. You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease.
6. You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.
7. You have customer relationship-building skills.
8. You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows.
Benefits
9. 25 days annual leave, increasing with years of service
10. Company plan VHI Health Care & Dental cover for employee and dependencies
11. A Pension commencing after probation period
12. Participation in Workhuman's employee recognition programs
13. Discounted gift certificates
14. Discounted TaxSaver Travel cards/free car parking (subject to availability)
15. Income Protection
16. Life Assurance
17. Access to our Tuition Reimbursement Scheme
18. Access to Workhuman University
19. Additional 'perks' - Free grab and go breakfast and lunch options, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year throughout the year etc
Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us atfor assistance. We are committed to ensuring equal access to opportunities for all individuals.
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