Role Overview
This is an excellent opportunity for a Biomedical Science (or related life sciences) graduate to begin a career as a Field Service Engineer, supporting a range of high-end laboratory instrumentation used in regulated environments.
The role combines hands‑on technical work with customer interaction and ongoing specialist training, making it ideal for candidates with a strong laboratory background and exposure to Good Manufacturing Practice (GMP).
You will be responsible for delivering service activities including installation, maintenance, repair, and technical support to customers across the pharmaceutical, biotechnology, academic, and government sectors.
Key Responsibilities
Perform installation, routine maintenance, and repair of laboratory instrumentation
Support qualification activities (IQ/OQ) in line with GMP requirements and ensure accurate documentation
Provide on‑site and remote technical support (phone/email) to customers
Troubleshoot instrument and application issues in regulated laboratory environments
Work independently in the field while collaborating with the wider Service Team
Manage and coordinate your own schedule in line with customer and team requirements
Maintain accurate service and compliance records using internal systems
Ensure all work is carried out in accordance with GMP and relevant regulatory standards
Complete monthly expense reports and service documentation
Participate in product and compliance training (in‑house and manufacturer‑led, including potential international travel)
Equipment You’ll Work With
Capillary electrophoresis systems
Robotic liquid handling systems
Flow cytometers
Centrifugation equipment
Particle and cell characterisation systems
Candidate Profile
Essential:
Degree in Biomedical Science, Biochemistry, Biotechnology, or related life sciences discipline
Understanding of Good Manufacturing Practice (GMP) and working in regulated environments
Strong problem‑solving and analytical skills
Excellent organisational skills with the ability to manage multiple priorities
Good interpersonal and communication skills
Self‑motivated with the ability to work independently
Strong IT/PC skills
Full driving licence and access to own car
Desirable:
Hands‑on experience in a GMP or regulated laboratory (e.g., internships, placements, or industry experience)
Familiarity with analytical or laboratory instrumentation
Experience with qualification/validation documentation (IQ/OQ/PQ)
Training & Development
Structured onboarding and technical training programme
Ongoing mentoring from experienced engineers and application specialists
Manufacturer‑led training (including opportunities to travel internationally)
Development of both technical engineering skills and regulatory/GMP expertise
Package & Benefits
Competitive salary with bonus scheme
Private healthcare
Contributory pension scheme
25 days annual leave
Company laptop, mobile phone, tools, and test equipment provided
Monthly car allowance and expenses
Why This Role?
This position offers a strong foundation for a career in field service within the life sciences sector, combining your laboratory and GMP knowledge with technical engineering skills. You’ll gain exposure to cutting‑edge instrumentation while working closely with leading pharmaceutical and research organisations.
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