Job Title: Parts Administrator
We are seeking a highly organized and detail-oriented individual to join our team in Dublin. As a key member of our Parts department, you will play a crucial role in ensuring the effective procurement of machine parts.
Key Responsibilities:
* Develops and maintains excellent working relationships with all departments and team members.
* Communicates professionally and effectively with customers by email, phone, and online platforms.
* Identifies spare parts effectively via online factory resources across all divisions.
* Raises sales orders, purchase orders, and invoicing to both internal departments and customers.
* Processes parts details onto system to provide information and pricing to enable effective ordering.
* Communicates regularly with broader team members to highlight any issues concerning parts identification and procurement.
* Assists in establishing communication with customers regarding any issues or delays in parts requirements.
* Establishes and maintains excellent relationships with both customers and suppliers.
* Responds promptly to internal and external customers, knowing who to approach for additional support and assistance.
* Contributes proactively to departmental meetings, suggesting ways to enhance administrative functions, system processes, and procedures.
* Manages personal time schedule and productivity.
* Takes the initiative to establish progress with supplier orders and identifies when there is a need to chase or follow up.
* Processes Field Service engineer spare parts returns, both new and used.
* Updates warranty returns log and communicates with service administrators to clear WIP.
* Processes returns to designated factory, new parts, warranty, and service exchange.